Uniplaces strives to make sure the photos and information you see in our listings accurately represent what you will find when you arrive in your new home.
We created the 24-hour policy to protect our students and to make sure they are compensated in case something goes wrong.
In the unlikely and unfortunate event of arriving only to find a place that looks completely different from the one you booked, or if it has different conditions from the ones that were included in the listing, please let us know within 24 hours of your move-in date so we can investigate and withhold the rent transfer to the landlord.
Get in touch with us here and please attach photos or videos that prove your place is indeed different than what is stated in the listing.
You should also contact your landlord to make sure they are given the opportunity to fix the issue.
Please be aware that if we don't hear from you once these first 24 hours have passed, we will transfer your first rent over to the landlord and won't be able to refund you anymore.
For emergencies, you can also get in touch with us by phone, 7 days a week from 9h to 18h (WET/WEST).
Country Phone Number
Portugal +351 211 143 939
Spain +34 912 661 959
Italy +39 0260 063 001
Germany +49 3022 383 647