In what situations am I refunded?

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    Yuquixk

    Booking ID 119871

     
    To whom it may concern,
    My name is Yuki Kimura, and I would like to research and help about booking fee which you had charged, although I did the cancellation of the booking in 24hours after the booking. 
     
    I booked the apartment of Goya, on 15th of May using my Visa card. 
    After the booking, I noticed that it wasn't the best choice, so that I cancelled it from Uniplaces Page. 
    However, I am surprised to know that you have charged from my Visa card.
     
    I hope it won't be making a trouble.  So would you mind research well about it?
    I hope deposit back to my Visa card.
    Sincerely,
     
    Yuki Kimura
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    Pablo De Gea Rentero (Edited )
    Llevo 4 días poniendome en contacto con ustedes a través de su página we. Realicé una reserva hace mas de una semana. Esta se confirmó abonando la cantidad, desde entonces no he recibido ningún tipo de comunicación ni mensaje por parte de nadie. Estoy muy disgustado con la gestión de esta, estoy incomunicado y con temor de perder el dinero que he confiado a esta página. Les comunico que al llevar una semana intentando rechazar esta plaza, ya que nadie contacta conmigo.
     
    Un saludo, espero que haya solución inmediata.
    Booking id: 36515

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