Receiving good reviews from your tenants is one of the best ways for your listings to climb to the top of our search results, increase viewings and, ultiamtely, get more bookings. To do that, it’s essential to make your tenants happy and guarantee they have an exceptional experience. Here are a few tips to get better reviews and become a 5-star landlord:
1. Make sure your place match your photos/description. Uniplaces is based on trust. Since we have a no viewings policy, we need to guarantee that what our tenants see in the photos is exactly what they get when they move in, so make sure your place looks exactly as the photos in your listing.
2. Make sure your place is a home. First impressions are always important. Remember your tenants are usually moving from a different city or country. Ensure you offer them the best experience possible. Before they arrive, take the time to clean and tidy your place and their room. Beds should be made with clean and ironed sheets and linen. Have several fresh towels available. Decorate the space with art and furniture to make your place cozy and visually appealing.
3. Communicate with your tenants. As soon as your booking is confirmed, communicate promptly with your tenants. Send them a welcome message or email and keep in touch with them at least the week before their arrival. Once they’ve checked in, make sure you talk to them after the first night to see if everything is okay with their stay. Tenants at Uniplaces have a 24-hour safety policy that allows them to cancel their stay if your place is different from the information in the original listing or if there is any problem with your place. This is why it's very important to stay in touch with your tenant in the first 24 hours to know that everything is in order and that they are comfortable and happy.
4. Be flexible with check-in and check-out times. Try to give your tenants a reasonable range of time to check in. If you're available, welcome them in person or make sure to send someone to open the door for them.
5. Leave a welcome gift. On the move-in date, leave a gift to welcome your tenants and make them feel at home. A basket of local products is a great idea!
6. Suggest places of interest in the area. Do you remember that restaurant you go to every week and you love the food? Suggest it to your tenants! Remember the most beautiful view from the city or that hidden place only locals know? Let them know about it! Provide them with city guides and share tips about the city. You know it better than them, after all!
7. Be there for your tenants. Remember that some of them don’t speak the local language. Try to make things easy for them. Maybe help them set up a mobile phone plan, open a bank account or get a social security number. Have the most important emergency contacts available in the house. And be in touch — share your contact information with your tenants so they can get in touch. If you have more than one tenant in the house, a WhatsApp group with all of them works really well! And if there is any appliance that stops working, offer to fix it for them as soon as you can.
8. If you live with them, be their friend. If you live in the place you rent, invite your guests to join you for dinner and make them feel like they never left their home. Become a friend rather than a landlord.