Uniplaces is committed to providing you with the best experience when finding a home away from home during your time studying abroad, while also protecting your personal information and privacy. We collect several information from you along the booking process:
When you search for a place
When you're searching for a place on Uniplaces, we will collect your desired location (which may include university or workplace), the move-in and move-out dates, and your budget. If you choose any other specific preferences, such as the type of place you're looking for, type of bed, amenities, etc, we will also keep a record of that information so we're able to suggest places that match your criteria.
When you send a booking request
As soon as you send a booking request, we collect a little more information about you:
- A small biography
- Your nationality
- Your age
- Your occupation
- Your gender
This information is shared with your prospective landlord. Without it, they are unable to accept your request.
In this step of the booking process, we also collect your payment information, specifically:
- Billing address
- Credit card number / PayPal account
- Credit card expire date
- Credit card verification value number ("CVV")
Uniplaces itself does not have access to this data. We pass it on to our payment provider (Stripe or PayPal) to ensure that the amount you pay is withdrawn from your account and deposited into ours before we transfer it to the landlord 24 hours after you move in. Rest assured that your payment is completely secure and your information is 100% encrypted.
If the landlord declines your booking request or let's it expire (ie. doesn't accept or decline it), a Uniplaces agent may email you or call you on the phone number you provided to follow up regarding your booking and to suggest new places.
When your booking is confirmed
As soon as a landlord accepts your booking request, your contact information (ie. your email address and phone number) will be shared with them.
Sometimes we also use your personal data for marketing purposes. Based on your location and budget preferences, for example, we may send you marketing campaigns suggesting a few places that you might like. We may also target you on advertising platforms, such as Facebook and Google, for the same purpose. We may also use the email address you provided when signing up on Uniplaces to send you surveys for market research purposes, as well as newsletter and competitions with special prizes. You are free to unsubscribe from these promotional communications at any time.